Brentnalls WA Foundations


Get things done

  • do what you say you are going to do, by when you say you are going to do it
  • be focused and execute
  • have a strong work ethic
  • have a sense of urgency, be persistent, show resourcefulness and actively follow up team and clients to get things done


  • talk straight
  • keep relevant stakeholders informed
  • be present and listen


Show mutual respect and collaborate

  • delegate and mentor
  • share knowledge


Be positive

  • be enthusiastic, inspire others and lead by example
  • bring positive energy to our work place
  • be conscious of the impact of your behaviour and actions on others
  • be on time for work and meetings

Seek to learn and improve skills

  • stay up to date and relevant to our clients
  • strive to be the best you can be
  • seek new experiences and put yourself out there
  • be accurate

Be accountable

  • do not blame (locus of control)
  • seek responsibility
  • achieve targets

Constant Innovation

Look for opportunities to improve the way we do things

  • implement ideas
  • follow our process or propose a better way
  • be open to new ideas

Awesome Service – Internal & External

Be proactive with clients

  • build strong client relationships; be their speed dial
  • look for opportunities to visit clients
  • show concern and respect for the client
  • anticipate their needs
  • look for solutions to help clients
  • actively follow up new work opportunities

Reply to emails and telephone calls within 24 hours

  • internal and external

Proactively manage jobs

  • define value and agree fees
  • manage scope and get the job done on time and on budget

Business Success

  • Set a vision and strategy, determine the most important tasks and stick to them
  • Be an example to our clients
  • Share rewards with our team


  • Support charities
  • Use our skills
  • Help less fortunate
  • Share our knowledge